Lansing area
Contact
Phone is quicker, because the operator can ask the two questions that decide the price while you are standing next to the problem.
Call
The line is recorded and a notice says so before you connect. If nobody picks up, a voicemail with the address and a callback number can be returned; a hang-up cannot.
Before you pay for something the road agency handles
An animal in the road belongs to whoever maintains that road. The Lansing page lays out the split, and it takes a minute to read.